It will also protect your inexperienced users from accidentally tampering with existing forms and charts. The customer experience market is evolving and so is Mopinion. Our recent State of Customer Experience report has made that quite clear. So as the year 2022 slowly draws to a close, it only seems fitting to take a moment and reflect on what the year has brought us and what we expect for 2023. So let us take you on a ride through this year’s accomplishments and highlights at Mopinion.
In this post, we’ll share our biggest product updates, the best blog posts of 2022 and some fun highlights about the company mobile number list itself. Product Updates Not sure what you missed in terms of new product updates this year? Let us bring you up to speed, starting with our most prized release: Conversational Feedback! Mopinion releases conversational feedback In early 2022 Mopinion released a brand new solution: conversational feedback! Conversational feedback is a relatively new-to-market approach to conversational marketing.
This type of feedback allows organisations to collect feedback in a way that is casual, fun and personal, allowing customers to really open up. The result? Increased response rates and even richer insights. For customers, conversational feedback is just like chatting with an employee from the organisation. By way of a pop-up survey, feedback button or an embedded survey, the customer is presented with what looks like a chat. Implementation is simple in that conversational feedback forms in software like Mopinion are just like standard feedback forms in terms of how easy they are to build and how insights are gathered.