Identify sentiment triggers Every sentiment must have a trigger, whether we realize it or not. Using sentiment analysis, you can identify which messages and conversations act as emotional triggers. Maybe words like "please wait" are the source of consumer annoyance when complaining. It could also be, the use of emojis in conversations has quite an effect on consumers. Well, understanding what messages trigger certain sentiments in customers will help you to provide better service.
Crisis analysis in real-time Sentiment analysis can identify crucial issues in real-time. For example, suddenly the conversation about brands on social media increased Uk Phone Number List because a netizen spilled and went viral. The sentiment analysis model can help your business quickly identify situations like this. That way, the PR team can immediately take appropriate action.
Sort the data that is overflowing Is your company willing and able to manually sort through thousands of tweets, netizen reviews, or surveys? The bigger the business, usually such data will be increasingly mountainous. It's impossible to handle it conventionally. Sentiment analysis will help businesses process large , unstructured data in an efficient and of course cost-effective way. 6. Providing instant insights Imagine the customer service team at your company is busy with consumer complaints.