From my experience any given person at an agency may have very little knowledge or insights into your creative process as a graphic designer. They may expect you to wave your wand and create magic. However, having worked together with many graphic designers, I know that creativity doesn’t come quickly and often is a time-consuming and painful process. When I was working at an agency, I often sat down next to our graphic designer so that I could get a better appreciation of the time it took them to do things. That simple step opened my eyes and made me much more understanding. Consequently, I was able to manage client expectations more effectively. Lesson no. 3—Be transparent about your creative process and limitations.
Realize that the more open you are with the agency regarding what you can and cannot do, and the more you explain why, the better the cooperation will be in the long run. Also, if possible go to the agency’s physical location and do your work there. Show the account manager the work you are doing and the amount of time it takes to do it; this will pay off. 4. Communicate background remove service and update regularly — Having worked on many projects with freelance graphic designers, I have found that the more frequent communication, the better. 'I was trying to communicate without words, but it's not working' We all know the stress that ensues when you go to check on the status of a project and confront worrying silence.
If you’re an agency, accountable for keeping a client happy, you start to worry that the freelancer isn’t going to deliver what you needed for the project. Lesson no. 4—Reassure the agency by keeping them up to date regularly on what you are doing and where you are in the process. Inform them about the stages in your process and when they could expect to receive the deliverables. It all comes down to good project management. There are a dozen collaboration and project management tools, some more advanced than others. Slack, Trello, Asana, Jira, TeamGantt (or even a simple Google/Excel sheet can do) are a few of many useful tools one could use. Break down the various steps in your project to small items; allocate who is responsible for what, when you will deliver each piece and when you expect feedback from the agency.